PRIVACY POLICY

1. Introduction

Welcome to Freelanceo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freelancing platform.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile picture
• Professional Details: Skills, work experience, portfolio, education background
• Identity Verification: Government ID, tax information (for freelancers)
• Payment Information: Bank details, UPI ID, payment history

2.2 Project & Work Information

• Project descriptions, bids, proposals
• Work deliverables and communications
• Client requirements and feedback
• Dispute resolution records

2.3 Technical Information

• IP address, browser type, device information
• Usage data and platform interactions
• Cookies and tracking technologies

3. How We Use Your Information

• To create and manage your account
• To match freelancers with suitable projects
• To facilitate payments and financial transactions
• To provide customer support and resolve disputes
• To improve our platform and user experience
• To send important updates and notifications
• To ensure platform security and prevent fraud

4. Data Storage & Security

4.1 Storage Infrastructure

We use Google Firebase for database management and Cloudflare for content delivery and security. Your data is stored securely in encrypted databases with regular backups.

4.2 Security Measures

• SSL encryption for data transmission
• Regular security audits and monitoring
• Access controls and authentication systems
• Data encryption at rest and in transit

5. Payment Information

5.1 Payment Processors

• International Payments: PayPal, Stripe, Wise
• Indian Payments: Razorpay, UPI, Paytm

5.2 Financial Data

We do not store your complete payment card details. All payment information is processed through PCI-DSS compliant payment gateways. We only store necessary transaction records for accounting and dispute resolution purposes.

6. Data Sharing & Disclosure

We may share your information in the following circumstances:

• With Clients/Freelancers: Basic profile information for project collaboration
• Service Providers: Payment processors, cloud hosting services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale

7. Your Rights & Choices

• Access and download your personal data
• Update or correct inaccurate information
• Delete your account and personal data
• Opt-out of marketing communications
• Export your work history and portfolio

8. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and login sessions
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Enable secure authentication

You can control cookie settings through your browser preferences.

9. International Data Transfers

As a global freelancing platform, your data may be processed and stored in various countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or regulatory purposes.

11. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.