Refund Policy

1. Refund Policy Overview

At Frelanceo, we strive to ensure satisfaction for both freelancers and clients. This refund policy outlines the circumstances under which refunds may be granted for services purchased through our platform.

Quick Guide: Refunds are typically credited within 7-10 business days to the original payment method.

2. Eligibility for Refunds

2.1 Valid Grounds for Refund

Non-Delivery: Freelancer fails to deliver agreed work
Poor Quality: Work doesn't meet specified requirements
Missed Deadline: Significant delay without communication
Service Not Rendered: Paid but service not provided
Platform Error: Technical issues causing payment problems

2.2 Non-Refundable Scenarios

Work completed and approved by client
Change of mind after work commencement
Dissatisfaction with subjective quality aspects
Failure to provide timely feedback
Platform service fees (once services are rendered)

3. Refund Process

3.1 Request Submission

Submit refund request within 14 days of project completion
Provide detailed reason and supporting evidence
Include project details and communication history
Use platform's dispute resolution system

3.2 Review & Decision

Our team reviews request within 3-5 business days
Both parties may be contacted for additional information
Decision based on project terms and evidence provided
Notification sent to both parties

Processing Time: Refund decisions typically made within 5 business days of complete documentation.

4. Partial Refunds

In some cases, partial refunds may be granted:

4.1 Partial Completion

Work partially completed but not to satisfaction
Significant deviation from project requirements
Unable to complete due to valid reasons

4.2 Calculation Method

Based on percentage of work completed satisfactorily
Consideration of time and resources invested
Platform fee adjustment for partial work

5. Promotion & Influencer Services Refunds

5.1 Campaign Services

Refundable: Campaign not executed as per agreement
Partial Refund: Partial campaign execution
Non-refundable: Campaign executed but results not met
Case-by-case: Technical issues affecting performance

5.2 Performance Metrics

Clear deliverables must be specified in agreement
Refunds not based on subjective performance metrics
Only for non-delivery of promised services

6. Platform Fee Refunds

6.1 Service Fees

Platform fees are generally non-refundable
Exceptions for duplicate payments or platform errors
No refund for completed transactions

6.2 Subscription Fees

Monthly subscriptions: No refund for used period
Annual subscriptions: Prorated refund possible
Must cancel before next billing cycle

7. Dispute Resolution

7.1 Mediation Process

Attempt mutual resolution before refund request
Platform mediation available for 7 days
Provide all communication evidence
Platform decision is final and binding

7.2 Escalation

Unresolved disputes may be escalated to customer support
Legal action only after platform resolution attempts
Compliance with Indian laws and jurisdiction

8. Refund Timeframes

8.1 Processing Times

Approval Decision: 3-5 business days
Payment Processing: 7-10 business days
International Payments: 10-15 business days
Bank Transfers: 5-7 business days

8.2 Payment Methods

Razorpay (India): 5-7 business days
PayPal (International): 7-10 business days
Bank Transfer: 7-10 business days
UPI: 3-5 business days

9. Chargeback Policy

Unauthorized chargebacks are strictly prohibited:

Chargeback without platform resolution may result in account suspension
Provide evidence of service issues before chargeback
Platform may dispute fraudulent chargebacks
Legal action may be taken for malicious chargebacks

Important: Chargeback abuse may result in permanent account termination and legal action.

10. Policy Updates

We reserve the right to modify this refund policy. Users will be notified of significant changes via email or platform notifications.